Support

CleanERP is a work app for laundries, carpet-cleaning plants and dry cleaners. The most common questions are below. If you can't find an answer, contact us using the details at the bottom of the page.

Frequently asked questions

How do I sign in?

CleanERP is an internal app for companies. Your login and password are issued by your company administrator. There is no way to register or create an account yourself inside the app.

I want to connect my company.

Email oybekrozievich@gmail.com with your company name and approximate number of employees. We'll get in touch and open a 7-day free trial.

I forgot my password.

Contact your company administrator — they will issue a new password. If the administrator can't sign in either, contact us.

It says "Wrong login or password".

Logins are case-sensitive. Check the keyboard language and make sure there's no trailing space. If the problem persists, tell your administrator.

The app won't open or data won't load.

If there's a red "No internet" bar at the top of the screen, check your connection. Pull the list down to refresh.

The text is too small.

Increase the font size in your phone settings — the app adapts. iPhone: Settings → Display & Brightness → Text Size. Android: Settings → Display → Font size.

I'm not getting notifications.

Make sure notifications are enabled for CleanERP in your phone settings, then sign out of the app and back in — the device re-registers.

I marked a stage by mistake. Can I undo it?

A completed stage can't be undone — this is intentional, because piece-rate pay is tied to each stage. If you made a mistake, tell your company administrator and they will correct it.

How is my data stored?

Read the Privacy policy.

I want to delete my account.

Accounts are managed by the company administrator. Send a deletion request to oybekrozievich@gmail.com — it is processed within 30 days.